This Privacy Policy explains how Karat Logistics collects, uses, protects and retains personal information, including information collected through our website, the contact and inquiry forms, our AI concierge, and the Karat Finance document coordination service.

Please note: This policy is provided for general information and does not constitute legal advice. Karat operates across multiple jurisdictions (including the UAE, Kenya, South Africa, the UK, the USA, Singapore, Hong Kong and Switzerland), each with its own data-protection obligations. This policy should be reviewed by qualified legal counsel before it is relied upon in any particular jurisdiction.

1. Who we are

Karat Logistics is an elite logistics and coordination company headquartered at Gate Village 10, DIFC, Dubai, United Arab Emirates, with offices in Nairobi, Johannesburg, London, New York, Singapore, Hong Kong and Zurich. Karat Finance is a division of Karat Logistics that coordinates secure document collection and transaction documentation.

2. What information we collect

We collect only the information needed to respond to you and to provide our services:

  • Contact information you submit through forms, such as your name, email address, phone number and company name.
  • Details of your requirement as you describe it in a message or inquiry.
  • Documents you choose to submit through a Karat Finance secure workflow, where you have been invited to do so.
  • Technical data collected automatically, such as your IP address, browser type and pages visited, where analytics is enabled on the website.
  • Chat messages you send to our AI concierge, processed to generate a response.

3. Why we collect it

We process personal information to respond to inquiries, to provide and coordinate the services you have requested (including logistics and document coordination), to manage our relationship with you, to maintain security and to meet our legal and regulatory obligations. We do not sell personal information to third parties.

4. Who may access it

Access to personal information and documents is restricted to authorised Karat staff and to the authorised professionals or institutions involved in your engagement, where necessary for that engagement. We use service providers (such as email delivery services and hosting providers) strictly to operate our systems, and we require them to protect the information we entrust to them.

5. How we protect it

We take reasonable technical and organisational measures appropriate to the sensitivity of the information, including encrypted transmission (HTTPS), restricted access, and secure storage arrangements for documents submitted through the Karat Finance workflow. No method of transmission or storage is completely infallible, and we cannot guarantee absolute security. Sensitive documents should never be sent to us by ordinary email.

6. How long we retain it

We retain personal information only as long as necessary for the purposes for which it was collected, to manage our relationship with you, or as required by law. Documents submitted through a Karat Finance workflow are retained in line with the Document Handling Notice and any agreed retention period for the relevant engagement, after which they are securely deleted.

7. Your rights

Depending on your jurisdiction, you may have rights to request access to, correction of, or deletion of your personal information, and to ask questions about how your information is processed. To exercise these rights or raise a privacy question, contact us at privacy@karatlogistics.com.

8. Cookies

Our website uses cookies and similar technologies as described in the Cookie Policy.

9. Changes to this policy

We may update this Privacy Policy from time to time. The date of the latest revision appears at the top of this page.

10. Contact

For privacy-related questions, contact privacy@karatlogistics.com. For general inquiries, see our Contact section.