This notice explains how documents are handled within the Karat Finance secure document workflow.

Status: The secure client portal that receives document submissions is being introduced in stages. Until it is live, no financial or identity documents should be sent to Karat by email or through public contact forms. Initial document coordination requests are handled as described below once the secure workflow is in place.

1. How documents are submitted

Documents are submitted only through the secure channel provided for an active engagement, using the personalised access link issued for that request. Documents are never requested or accepted through ordinary email.

2. What happens to submitted documents

  • Documents are stored in access-controlled storage and protected in transit.
  • Access is restricted to authorised Karat staff and to the authorised professionals or institutions involved in the engagement.
  • Each submission is recorded with the date of upload and its review status, so both sides can see where things stand.

3. Retention and deletion

Documents are retained only as long as needed for the engagement, to satisfy applicable legal or regulatory requirements, or as otherwise agreed with the client. When retention is no longer required, documents and copies are securely deleted. Clients may request deletion earlier in line with the Privacy Policy and applicable law.

4. Do not submit

Please do not submit anything you are not entitled to share, and do not include more sensitive information than the request asks for. If you are unsure whether a document is appropriate, ask before submitting.

5. Your obligations

You are responsible for ensuring that any document you submit is accurate and that you are lawfully entitled to provide it. You should retain your own copies of everything you submit.

6. Contact

Questions about how your documents are handled can be directed to privacy@karatlogistics.com or your Karat representative.